COMPLAINT RESOLUTION

COMPLAINT RESOLUTION PROCEDURES

As part of its commitment to customer service, Bell Potter has in place a complaints handling procedure consistent with the Australian Standard. In the first instance, Clients should raise any complaint that they have with their Adviser. Alternatively, Clients can raise the matter direct with the relevant State Manager. However if Clients have not received a satisfactory resolution to their complaint, they can also contact Bell Potter's Compliance department. If the complaint is not resolved internally to the Client's satisfaction then the Client is entitled to refer the complaint to the external complaints scheme of which Bell Potter is a Member, the contact details of which are as follows:

Australian Financial Complaints Authority

GPO Box 3

Melbourne VIC 3001

Telephone: 1800 931 678

Toll free: 1300 780 808

Fax: (03) 9613 6399

Interpreter: 131 450

Email: info@afca.org.au

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